Cancellation and Refund Policy

Our products are digital files that are delivered as soon as your payment is confirmed, so an order cannot be cancelled after payment. If something goes wrong, we will put it right.

When you can get a full refund

• You were charged but could not access your download, and we cannot fix it within 48 hours of you contacting us.
• You were charged more than once for the same order.
• The file is damaged, incomplete or not the product described, and we cannot send you a working copy.
• You ask within 7 days of your purchase and you have not downloaded the file yet.

A downloaded file cannot be returned, so we do not offer refunds for a change of mind once you have downloaded the product.

How to ask for a refund

Email [email protected] with your order number and the email address you used at checkout, within 7 days of your purchase. You can report a duplicate charge at any time. We reply within 48 hours.

How refunds are paid

Approved refunds go back to the payment method you used, within 5 to 7 working days. Your bank may take a little longer to show the money in your account. Download access ends when an order is refunded.

Failed payments

If money left your account but your order shows as failed, your bank or our payment partner usually reverses it automatically within 5 to 7 working days. If that does not happen, contact us with your payment reference number and we will help.